Voice This! #6 It's been a year
Voice This! #6 It's been a year
And while we're at it, happy new year :)
Hey Voice This! fam đŞˇ
Happy 2023! Happy lunar new year! Weâre so happy youâre still here with us and ready to tackle all the adventures ahead (we hope đ).
Itâs been a while, and although itâs been an extremely pleasant break for some of us (talking about the one of us who got MARRIEDđ over the holidays), weâre SO ready to be back at the keyboard. Writing. Screaming. And more importantly, answering the tough career questions yâall have for us.
But before that, letâs take a brief moment to acknowledge the fact that itâs been a year. Itâs been an extremely hard time for much of the tech industry and we realize Voice This! might sound a little tone deaf blasting out our podcast in the midst of scary news and layoffs. We see you. We support you. If our content can help distract or inform you during this timeâ thatâs honestly all we want. Sending yâall all the love.
In other news, we were on PTO when this little thing called ChatGPT started taking over all the headlines and LinkedIn posts. Not sure if anyone can relate, but hereâs our stance on it:
Okay, we *get* it. AI is cool. We wouldnât have gotten into conversational AI if we didnât think some aspect of it were interesting. Even Microsoft said theyâd be making a âmultiyear, multibillion-dollarâ investment in OpenAI. Every other site now includes some kind of AI-generated text or image. Itâs fascinating, and at times, slightly problematic, which simply makes the whole thing even more entertaining.
Then there are the claims that AI will take over jobs or people who use AI tools will outperform and replace the people who donât. Iâm sorry, but I simply cannot imagine any AI positing as as designer and taking their design through a privacy review process. I also donât have the confidence to let these models write the prompts of smart home voice assistants which already are held under such strict levels of scrutiny over what they do or donât say.
Other than LLMs helping conversation designers come up with English training data, I donât particularly think weâve made a huge stride as an industry, and Iâd much rather hear about something else now. Likewise, in his own newsletter, Bradley Metrock wrote, â[OpenAI have] simply delivered a conversational AI alchemy of art alongside science that has captivated the world, taking conversational AI from niche to mainstream. Doesnât mean I want to keep talking about it, though. Or with it, for that matter.â
Podcast Plug đď¸
ICYMI đ
Yes fam, we finally have a NEW EPISODE out! We wonât spoil it too much for yâall, but hereâs the overview:
Guest is Guy Tonye, co-founder of the former Voice Tech Global!
Guy is an amazing engineer and was an early voice adopter
This episode is part 1 of 2 of our season finale â¨
Listen to it here!
Reading Corner đ
Our favorite reads from the past few weeks, including some oldies but goodies. Happy reading!This wouldnât be a Guy Tonye tribute newsletter without one of his written pieces! 5 Tests To Audit And Improve The Accessibility Of Your Chatbot
When and How to Train Your Own Language Model
Quote from the piece: âMany people underestimate the role data labeling can play in machine learning. Itâs boring, monotonous, and can seem disappointingly manual when we expect our models to perform some kind of AI magic. Thatâs probably why we often see teams spend way too many hours trying to squeeze more out of their language models, when that time would actually be much better spent annotating some data.â
On Medium, How the senior designers I trained at Apple & Meta developed faster than others
Audience Q&A đ
This is the part of our newsletter created by YOU! Every issue, a lucky listener will be able to get their question featured and answered by Millani and Elaine.ďťżThis weekâs question is one our mid-level career CxDs might relate to:
How do you advocate for a seat at the table as a conversation designer?
Elaine: I honestly donât know either. I assume youâre asking from the perspective of being the only conversation designer at the company or maybe youâre being siloâd đâ if so, if thatâs the case, HUGE kudos to you for being so brave đŤĄđ
Iâd tackle this situation from the things you can control (because sometimes you canât control roadmaps or influence OKRs directly as a non-senior designer), which are: relationships, design systems, documentation, and (user) research. If you hear about someone else on your team doing a task that technically falls under your domain, scream donât freak out. Try offering to help or educate that person to do the task successfully. Itâs happened to me before where a non-specialist got handed something I wouldâve loved to do, but I took it as a teaching opportunity instead. That effort later gave me huge credibility and a great recommendation from that teammate which snowballed into me onboarding more teammates! Great relationships can make or break your career.
As for the other points (systems, docs, and UXR), these are your tools to prove the value of your contributions and allow other departments of the company realize that you never make a move without being informed. Data is your friend, but especially qualitative data. Do you have a UX researcher at the company? A data analyst? A sales team? BEFRIEND THEM. They have so much wisdom and intel on who your customers are, what they do with your product, and what they want from it. That way, whenever you try to advocate for a new feature or updating an old one, you have solid data to back up your decision-making. Over time, hopefully, people will start realizing that your perspective is important and you can be trusted to influence the product.
đ đ đ
Millani: New year, new question⌠and a heavy one. This actually reminds me of a quote I read somewhere.
Actually, as it turns out, there was another quote from the article I liked:
âIf we want to change how people engage design we have to change how people think about design. And to change how people think about design we have to demonstrate our value. Demonstrate, not just advocate. Show and tell.â
I love these quotes because when we first ask the question we may feel unseen or passively accepting our fate, but we need to be active. Yes, it can be extremely exhausting to vouch for yourself and try to prove why we deserve a seat or why design is importantâ but what if we shift the perspective to demonstrating the values and benefits instead? That speaks volumes (and can be less taxing!). Letâs avoid looking at this situation with a view of frustration or that we are lacking. It's not that we need to prove ourselves, it's just that the decision-makers aren't aware of our magic! đŞ
At the end of the day, youâre still building a case but you're doing it in a way that leverages your skills, tools, frameworks, and expertise. Find opportunities to enlighten those around you when you get a chance, like during stand-up or demos. Volunteer to present a workshop for the team! At first, you might feel like you're persuading or being pushy, but it's sort of part of the game. Just remember: when you're passionately talking about design, it's not only super fun, you'll also see a change â passion is infectious! Finding gaps in knowledge with people around you and educating them truly helps spread the word. As designers, we constantly practice these âtableâ leadership skills with our own ideas. Our work benefits so much from ideating and judging which features or content to move forward with and which ones to scrap or deprioritize. Why can't we take that and use it as a way to showcase how our ideas can help shape the overall product strategy? Reflect on that. (I will too.)
Flip your mindset if you haven't already. Show them what youâve got and the rest is history.
Thanks for Reading This! đĽ°
What do you think? Are you a ChatGPT fan?